Nashville Private Rides
Cancellation Policy & Booking Terms
The Nashville Private Rides cancellation policy is simple and transparent — full refund if you cancel 24+ hours before pickup, $175 cleaning fee if required, and damage fees based on severity. No surprises.
Nashville Private Rides Cancellation Policy
Cancellation Policy — Nashville Private Rides
The Nashville Private Rides cancellation policy is built around one principle — transparency. You will always know exactly what to expect before, during, and after your booking. Below is the complete Nashville Private Rides cancellation policy, cleaning fee schedule, vehicle damage policy, and additional booking terms.
✅
Free Cancellation — 24+ Hours
Cancel your booking more than 24 hours before pickup and receive a full refund. No fees, no questions.
❌
No Refund — Under 24 Hours
Cancellations made less than 24 hours before pickup are non-refundable. The full amount is charged.
🧹
$175 Cleaning Fee
A cleaning fee of $175 applies if the vehicle requires professional cleaning beyond normal use after your ride.
🚗
Damage Fee — Severity-Based
Clients are responsible for all vehicle damage. Fees range from $50 for minor to full repair cost for major damage.
Cancellation Policy
Nashville Private Rides Cancellation Policy — Full Details
The Nashville Private Rides cancellation policy gives you a full refund for all bookings cancelled more than 24 hours before your scheduled pickup time. We understand that plans change — this window gives you complete flexibility to adjust or cancel without penalty.
Here is a full breakdown of the Nashville Private Rides cancellation policy by scenario:
✅ Full Refund — Cancel 24+ Hours Before Pickup
Cancel your reservation more than 24 hours before your scheduled pickup time and receive a complete refund with zero cancellation fee. The Nashville Private Rides cancellation policy guarantees this for all standard bookings.
❌ No Refund — Cancellation Within 24 Hours
Cancellations made less than 24 hours before scheduled pickup are non-refundable. The full booking amount is charged. Our chauffeur and vehicle are committed to your booking — reassignment on short notice is not possible.
🚫 No-Show — Full Charge, No Exceptions
If you fail to appear at the confirmed pickup location without prior notice, the full trip amount will be charged. If you cannot locate your chauffeur, call (615) 810-1007 immediately before triggering a no-show.
💍 Special Events — 48-Hour Cancellation Window
Weddings, proms, CMA Fest, New Year’s Eve, and major Nashville events require cancellation 48 hours or more in advance for a full refund. Within 48 hours, the full booking amount applies.
To cancel: call (615) 810-1007 or email nashvilleprivaterides@gmail.com. Your cancellation time is recorded from when Nashville Private Rides confirms receipt. Follow up a written cancellation with a phone call to ensure it is received.
Questions About the Cancellation Policy?
Our team is available 24 hours a day, 7 days a week to help with any questions about the Nashville Private Rides cancellation policy.
Cleaning Fee
$175 Cleaning Fee — Nashville Private Rides Policy
Nashville Private Rides vehicles are professionally detailed before every single booking. If your ride results in a condition that requires professional cleaning beyond normal use, a $175 cleaning fee will be charged to the card on file.
The $175 Nashville Private Rides cleaning fee applies to the following situations:
- Food or beverage spills on seats, carpets, or any interior surface
- Excessive mud, dirt, or debris requiring deep interior cleaning
- Excessive trash left in the vehicle requiring professional removal
- Glitter, confetti, or substances requiring detailed surface cleaning
- Any condition that prevents the vehicle from being used for the next booking without professional cleaning
Sanitation & Smoking Fees
🤢 Sanitation Incidents — $200 Minimum
Any incident involving bodily fluids will result in a minimum $200 sanitation fee. This fee may be higher depending on the extent of cleaning required. The vehicle will be removed from service until fully restored.
🚬 Smoking — Strictly Prohibited — $200 Minimum
Smoking of any kind is strictly prohibited in all Nashville Private Rides vehicles — including cigarettes, cigars, vaping devices, and any other substances. A minimum $200 cleaning fee will be charged if smoking is detected.
Damage Policy
Vehicle Damage Policy — Nashville Private Rides
The client and all passengers assume full financial responsibility for any damage caused to the vehicle during the booking period beyond normal wear and use. Nashville Private Rides documents vehicle condition before and after every booking with photographs. Damage fees are assessed based on the severity of the damage and the actual cost of repair or replacement.
Damage Fee Scale
📸 Photographic Evidence Always Provided
Nashville Private Rides photographs vehicle condition before and after every booking. If damage is assessed, photographic evidence will be shared with you before the charge is applied. Damage charges are applied within 72 hours of booking completion.
💳 Card on File — Automatic Charge
By completing a Nashville Private Rides booking, the client authorises Nashville Private Rides to charge the card on file for any damage or cleaning fees assessed following inspection after the booking. Nashville Private Rides may terminate service without refund if passengers are causing damage or endangering the driver or vehicle.
Nashville Private Rides operates a premium fleet including the GMC Yukon XL, Chevrolet Suburban, Mercedes Sprinter Van, Executive Mini Coach, and 56-Passenger Charter Bus. Every vehicle is professionally maintained and inspected before each booking. Damage to these premium vehicles incurs repair costs in line with factory-certified service standards.
Additional Booking Policies
Additional Nashville Private Rides Booking Policies
Payment Policy
All bookings require a valid credit or debit card on file. By completing a Nashville Private Rides booking, the client authorises Nashville Private Rides to charge the card for the booking amount, overtime charges, applicable cleaning fees, and any damage assessments following inspection.
Waiting Time Policy
Airport pickups: 30-minute complimentary wait after the flight lands. Nashville Private Rides tracks every flight in real time.
All other pickups: 10-minute grace period from the confirmed pickup time. Additional waiting time beyond the grace period may be charged at the applicable vehicle rate.
Items Left in Vehicle
Nashville Private Rides is not responsible for personal items left in any vehicle. If you believe you have left an item, call (615) 810-1007 immediately so we can attempt to locate it before the vehicle is reassigned.
Service Termination
Nashville Private Rides reserves the right to terminate service without refund if passengers are endangering the driver or vehicle, causing damage, in possession of illegal substances, or engaging in misconduct. The full booking amount will be charged in these cases.
Weather & Delays
Nashville Private Rides is not responsible for delays caused by traffic, road closures, inclement weather, or circumstances beyond our control. We will communicate proactively if any delay affects your booking. For Tennessee state road condition updates, visit Tennessee TDOT.
Alcohol & Minors
Tennessee drinking laws apply to all Nashville Private Rides bookings. Clients assume full responsibility for alcohol consumption during the booking. Nashville Private Rides will not transport minors unaccompanied by an adult. Underage drinking is strictly prohibited in all vehicles. For Tennessee alcohol laws, see the Tennessee ABC.
Frequently Asked Questions
Nashville Private Rides Booking Policy — FAQ
Questions about the Nashville Private Rides cancellation policy, cleaning fee, or damage policy? Call us at (615) 810-1007 or find answers below.
What is the Nashville Private Rides cancellation policy?
The Nashville Private Rides cancellation policy offers a full refund for cancellations made more than 24 hours before your scheduled pickup time. Cancellations within 24 hours of pickup are non-refundable — the full booking amount is charged. Special event bookings (weddings, CMA Fest, New Year’s Eve) require 48+ hours’ notice for a full refund. To cancel, call (615) 810-1007 or email nashvilleprivaterides@gmail.com.
What triggers the $175 cleaning fee?
The $175 Nashville Private Rides cleaning fee is charged when the vehicle requires professional cleaning beyond normal use after your booking. This includes food or drink spills on seats or carpet, excessive mud or debris, excessive trash, glitter, confetti, or any condition requiring professional cleaning before the next booking. A $200 minimum sanitation fee applies for bodily fluid incidents. A minimum $200 smoking fee applies if smoking is detected in any form.
What happens if I am a no-show at my Nashville Private Rides pickup?
No-shows are charged the full trip amount with no exceptions under the Nashville Private Rides cancellation policy. If you cannot locate your chauffeur, call (615) 810-1007 immediately before the no-show is recorded. Your chauffeur will wait for the complimentary grace period — 30 minutes for airport pickups, 10 minutes for all others.
Who is responsible for vehicle damage under Nashville Private Rides policy?
The client assumes full financial responsibility for any vehicle damage caused during the booking. Fees are assessed based on severity: minor damage $50–$200, moderate damage $200–$600, major damage at the actual cost of repair. Nashville Private Rides documents vehicle condition before and after every booking. Photographic evidence is provided before any damage charge is applied.
Can I reschedule instead of cancelling?
Yes — rescheduling is considered at our discretion based on vehicle availability. Contact Nashville Private Rides as early as possible at (615) 810-1007. Rescheduling requests made within 24 hours of the original pickup time may be treated as cancellations under the standard Nashville Private Rides cancellation policy.
Is smoking allowed in Nashville Private Rides vehicles?
No. Smoking of any kind is strictly prohibited in all Nashville Private Rides vehicles — including cigarettes, cigars, vaping devices, and any other substances. Any evidence of smoking detected after a booking will result in a minimum $200 cleaning fee charged to the card on file, in addition to the booking cost.
What is the waiting time policy for Nashville Private Rides?
Nashville Private Rides includes a 30-minute complimentary waiting period for airport pickups, measured from when the flight lands. All other pickups include a 10-minute grace period. Nashville Private Rides tracks all flights in real time. Additional waiting beyond the grace period may be charged at the applicable vehicle rate.
Questions About Our Policy?
Nashville Private Rides — Available 24/7 to Help
If you have any questions about the Nashville Private Rides cancellation policy, cleaning fee, vehicle damage policy, or any booking terms — our team is available 24 hours a day.